Return policy
1. According
to Civil Code of the Republic of Lithuania Article 6.362 the buyer shall
be entitled to replacement of the low-quality purchased things within fourteen
days from the delivery thereof to the buyer. Please contact us before:
info@av17jewellery.com or tel. +370 617 52272
2. According
to Ministry of the Republic of Lithuania 2014 July 22 resolution 738 approved
in ‘Mažmeninės prekybos taisyklės’ (Retail Rules) 17.17.12 pearls, diamonds,
precious metals and their products, excluding bijouterie, are non-refundable
items. Exception applies if the seller agrees to accept or change the goods.
3. If
customer wishes to return disliked good quality item, he/she needs to contact
seller within 14 days from the day the customer has received it. Return request
has to be written and send to info@av17jewellery.com. The customer has to tell
the reason why he/she wishes to return the item and provide with bank account
number, in which the money should be returned.
4. If
the seller agrees to accept the item and return the money, the customer has to
deliver the item in its original packaging with and written return request. The
customer can deliver the items to AV17 gallery, Totorių str. 5, 01121 Vilnius,
Lithuania.
5. Until
the item is received by the seller, it is a customer’s belonging and
responsibility. Hence, the customer has to ensure the packaging and keep
registered post number.
6. Once
the item is received, the seller arranges the money return within 15 business days.
7. All
return expenses (post, custom office and etc) are covered by the buyer.
8. AV17
gallery reserves its right not to accept items back, if the item has marks, appeared
because of the buyers fault.
9. All
questions and disagreements regarding jewellery return are solved by
negotiations. If negotiations are not successful, State Consumer Rights
Protection Authority will be asked to help.